FAQ - Eyeglass Orders

You’ve got questions. We’ve got answers.

You may have questions about our fantastic deals if you’re used to paying much more at other optical stores.

If you’re unable to find an answer regarding your eyeglass order, please contact us. For store questions or general product questions, please click here.

How long will it take for me to receive my glasses?

Associates should give in-store customers an exact day of when their glasses order will arrive back at the store. A network of centralized labs allows us to get your finished glasses back to our customers in 7-10 business days. Please contact your local store to find out the status of your order.

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My prescription has expired or it doesn't have an expiration date. Can I still order glasses?

We can only fill orders for current, valid prescriptions. If your prescription does not have an expiration date, then the expiration date is either 1 or 2 years from your exam date, depending on your doctor's orders. We will verify your prescription with your doctor and notify you if the prescription is expired.

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What's the difference between my eyeglasses prescription and contact lens prescription?

Eyeglass prescriptions and contact lens prescriptions are not interchangeable. Contact lenses sit directly on the eye whereas glasses are worn on the bridge of the nose. The distance between these two spaces dramatically changes the level of correction for each type.

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Does Vista Optical accept vision insurance?

Vista Optical locations accept most vision insurance plans. If you have a question about your vision insurance plan, please contact your local Vista Optical store. We do NOT accept vision insurance as payment for orders or militaryoptical.com, but we do provide a receipt which can be submitted to your insurance company as an Out-of-Network purchase. Make sure you consult with your insurance provider before you place your order to determine whether they reimburse or have limits for Out-of-Network purchases.

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Can I get my glasses adjusted at a Vista Optical store?

Vista Optical offers FREE frame adjustments! Please visit a local store to have your glasses adjusted as often as you need.

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Can I get new lenses for my existing frames?

Yes! Bring in a pair of existing frames to your local store and one of our opticians will perform an inspection of the frames. If the previously used frame can be remounted with new lenses, we’ll send the frames to our lab to have those customized for your glasses.

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What happens if my doctor changes my prescription after I receive my glasses?

If your doctor changes your prescription due to vision problems you are experiencing with your glasses purchase, we will replace your lenses one-time for free. You must return the frames to us within 60 days from the delivery date. The replacement lenses will be made with the same lens material and treatments that were previously selected, and will require you to mail-in your existing frames, though we will provide you with Free Return Postage.

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Eyeglasses Prescription Glossary / Abbreviations

OD - Shorthand for oculus dextrus, or Right Eye

OS - Shorthand for oculus sinister, or Left Eye


Sphere or Power - SPH or PWR

  • Main strength of your eyeglass prescription written in 0.25 increments
  • 'SPH', 'PL', 'PLANO', or '00' means there is a 0.00 power.

Plano - PL - Plano lenses have no focusing power or correction.

Cylinder - CYL

  • Indicates the amount of astigmatism written in 0.25 increments
  • Not all prescriptions have a cylinder correction and some have a cylinder correction in only one eye.
  • Your doctor may leave this blank or put 'SPH', 'DS', 'Plano', or '00' for no correction

Axis - AX or X

  • Part of the astigmatism correction written in increments of 1, between 1 and 180
  • If there is no cylinder, there should be no axis.

ADD

  • Value commonly used for bifocals progressives and reading glasses written in increments of 0.25
  • Indicates how much power is added to the distance prescription to create the reading-only prescription

Pupillary Distance - PD - Distance in millimeters between right and left pupil


Segment Height or Seg Height - SH

  • Does not apply to single vision lenses.
  • Can only measure segment height while the glasses are on your head
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